An Extension of your Enrollment Team
Think of us as an extension of your enrollment center at your company, we can handle as little or as much of your current volume to allow your core employees to focus on the close.
About Us
The founders of the contacting.io have unique and complementary backgrounds and experience in higher for-profit education, technology/web development, and marketing/advertising.
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Our Story
We have been involved with the generation of warm transfer leads for many years, using 3rd-party services to facilitate the contacting of the prospective students and warm transferring them to our client colleges. There were several problems that we were never able to overcome:
- The call center reps were too eager to transfer prospective students without fully validating and qualifying them. This led to returns and a perceived value problem.
- The call center reps worked on many different campaigns and did not have deep client/program familiarity. It was often a new call center rep connecting to our client colleges each week. There was never a rapport created between the parties.
- The transfer process was cumbersome, and the data wasn’t transferred in real-time.
So, we decided to invest in our own platform and do it the way that we had always envisioned, welcome to the contacting.io, it’s not just a call center.
Our Service Models
The contacting.io has four core models that can be implemented in any combination depending on client's requirements, all with the same common goal of contacting, validating and qualifying leads and transferring them live to the in-house enrollments reps for completing the enrollment cycle.
Lead Generation
We generate leads through our own traffic sources, processing them through the contacting.io, and charging per qualified warm transferred lead.
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Client Live Leads
We work the client's leads in real time, processing them through the contacting.io and warm transfering everything which is contacted, validated and qualified.
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Client Aged Leads
We take bulk imports of aged lead data, processing them through the contacting.io on a modified schedule, and charging per warm transferred lead.
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Live Chat Management
We manage your live chat on your website, engaging with prospective students, processing them through the contacting.io, and delivering lead data and/or warm transfers.
Learn MoreThe contacting.io is a Cloud-Based software that facilitates and tracks bidirectional communication between qualified enrollment reps and prospective students via Phone, Email, SMS and Chat.
Product
Features
- Customizable Scripts & Validation
- Inbound and Outbound Dialing
- Local Number Caller ID
- Call Recording
- Inbound and Outbound Email
- Inbound and Outbound SMS
- Call Scheduling
- Warm Transfers
- US Based Phone Reps
- No Robo-Dialing
- Lead Data into CRM via API
- Lead Ratings System
- Real-Time Actionable Feedback
- Rating Lead Quality
- Rating Lead Transfer Process
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More Information
Complete the form below and one of our agents will contact you to discuss how the contacting.io can help grow your enrollments this year.