Service Models

The ContactCenter has four core models that can be implemented in any combination depending on client's requirements, all with the same common goal of contacting, validating and qualifying leads and transferring them live to the in-house enrollments reps for completing the enrollment cycle.

Lead Generation

We generate leads through our own traffic sources, processing them through the ContactCenter, and charging per qualified warm transferred lead.

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Client Live Leads

We work the client's leads in real time, processing them through the ContactCenter and warm transfering everything which is contacted, validated and qualified. For this service we charge a per-lead fee.

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Client Aged Leads

We take bulk imports of aged lead data, processing them through the ContactCenter on a modified schedule, and charging per warm transferred lead.

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Live Chat Management

We manage your live chat on your website, engaging with prospective students, processing them through the ContactCenter, and delivering lead data and/or warm transfers.

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Product Features

The ContactCenter is a Cloud-Based software that facilitates and tracks bi-directional communication between qualified enrollment reps and prospective students via Phone, Email, SMS and Chat.

  • Customizable Scripts & Validation
  • Inbound and Outbound Dialing
  • Local Number Caller ID
  • Call Recording
  • Inbound and Outbound Email
  • Inbound and Outbound SMS
  • Call Scheduling
  • Warm Transfers
  • US Based Phone Reps
  • No Robo-Dialing
  • Lead Data into CRM via API
  • Lead Ratings System
  • Real-Time Actionable Feedback
  • Rating Lead Quality
  • Rating Lead Transfer Process

About Us

The founders of the ContactCenter have unique and complementary backgrounds and experience in higher for-profit education, technology / web development, and marketing / advertising.

Our Story

We have been involved with the generation of warm transfer leads for many years, using 3rd-party services to facilitate the contacting of the prospective students and warm transferring them to our client colleges. There were several problems that we were never able to overcome, so we decided to build our own… Read More

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Complete the form below and one of our agents will contact you to discuss how the ContactCenter can help grow your enrollments this year.