The founders of the ContactCenter have unique and complementary backgrounds and experience in higher for-profit education, technology / web development, and marketing / advertising.
Our Story
We have been involved with the generation of warm transfer leads for many years, using 3rd-party services to facilitate the contacting of the prospective students and warm transferring them to our client colleges. There were several problems that we were never able to overcome:
- The call center reps were too eager to transfer prospective students without fully validating and qualifying them. This led to returns and a perceived value problem.
- The call center reps worked on many different campaigns and did not have deep client/program familiarity. It was often a new call center rep connecting to our client colleges each week. There was never a rapport created between the parties.
- The transfer process was cumbersome, and the data wasn’t transferred in real-time.
So, we decided to invest in our own platform and do it the way that we had always envisioned, welcome to the ContactCenter, it’s not just a call center.
